Since Agent Evolution is offering non-tangible irrevocable goods we do not issue refunds once the order is complete and the product is delivered. There are no cancellations of online orders that have been downloaded successfully. As a customer you are responsible for understanding this upon purchasing any item on the agentevolution.com site or any sub-domain of agentevolution.com.
However, there are cases when the refund can be issued:
- Product was damaged or had irreparable defects, and we could not provide you with the complete working files;
- Product was not as described on our website. Such issues should be reported to our Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Fraudulent Credit Card Charges or Fraudulent Claims
All requests to negate charges are investigated by our legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. A fraudulent report may result in cancellation of card services, negative information on your credit report, even the possibility of criminal charges filed against you.
Contact our Support Team if you have any questions. Please allow up to 24 hours for someone to respond.
Agent Evolution reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on Agent Evolution Web sites.
You agree to periodically review our Web sites, including the current version of our Refund Policy. Our refund policy is made available on our Web sites. It is your obligation to review our refund policy for any such revisions.